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Our Stone Honing Experts in Princeton Township, NJ Helped This Law Firm's Beautiful Travertine Front Desk Regain Its Shine

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January 07, 2019

Most law firms know the reception area is an important part of their customer service. A reception area that's both welcoming and clean-looking helps clients feel better despite their legal problems. This area usually tells the customer everything they need to know about the firm. While a good first impression will instill newcomers with confidence and create trust from the beginning, a bad impression will tell potential customers you lack the necessary professionalism to take care of them. No matter how great your employees are, smudgy desks and dirty floors will likely keep old and new customers away from your law firm.

Before and After Picture of a Travertine Stone Honing Service in Princeton, New Jersey
To the owners of a law firm in Princeton Township, NJ, the importance of a good first impression was clear from the beginning. For this reason, they always made sure their office was regularly cleaned and properly maintained. However, the owners became busier over time, so the cleanliness of their workspace stopped being one of the first things that came to mind each day. As a result, they failed to schedule the monthly maintenance sessions over the past few months. Even though the cleaning crew still did their job and left the floors looking clean, other surfaces such as the travertine front desk in the reception didn't receive proper maintenance. As soon as they noticed the state, the owners knew it was best to leave it in the hands of reputable stone honing professionals in Princeton Township, NJ.

One of the owners had dealt with a similar issue at home before, so he knew it would be necessary to hone the stone to get it back in shape. He went online and searched locally for a well-known hard surface restoration company and found Sir Grout Central New Jersey within the top results. After watching some of the video testimonials and browsing the picture gallery, he called to schedule a free consultation.

On the appointed day, our team arrived at the law firm to assess the front desk. When they first walked in, they noticed the beautiful travertine desk gave the entire room an air of elegance. As they got closer, they saw the desk's surfaces looked dull and had several etch marks which gave it an unappealing appearance. Not only were the clients concerned because the etches really stood out, the front desk had also lost the shine it once had.

Thankfully, our team of professionals assured the customers it was nothing they couldn't solve. They offered them a stone honing service to remove all the etches from the travertine, and a stone polishing service to give the natural stone a glossy finish. To keep the surface protected and shiny, our experts also offered to seal the front desk with Stone Armor, our proprietary sealant. Feeling confident in our ability to restore the front desk, the clients agreed to the services and scheduled another appointment for later that week.

Before and After Picture of a Travertine Stone Honing in Princeton, New Jersey
A few days later, our experts went back to the law firm to perform the service. They started by coating the travertine desk with a pH-neutral stone-safe cleaner. Not only will this cleaner keep the surface looking great, it will also keep it protected from harmful microorganisms for an extended period of time after it has been applied. Next, they rinsed the cleaner with a high-speed scrubber until the natural stone surface was clean and free from dirt.

When they finished cleaning the surface, they honed the travertine with a low grit diamond pad to remove the etch marks and scratches. They continued with a thorough polishing of the front desk to give it the beautiful shiny finish the clients wanted. For the final step, they used our flagship sealant, Stone Armor. This impregnating sealant will shut the stone's pores to keep it protected from external agents.

After they finished the job, our crew let the customers see the results. They were thrilled with the outcome. The beautiful front desk that had been the central piece in their reception for so many years looked brand-new once again. They thanked our team and promised to call back for maintenance.

Before leaving, our techs gave the law firm's owners a few tips to care for their travertine surface until the next maintenance. First, they recommended cleaning the desk and other surfaces with a pH-neutral cleaner like Sir Grout's Natural Hard Surface Cleaner. This cleaner is safe for both stone and tile. It also prolongs the lifespan of the sealant. Second, they suggested wiping spills away as soon as they happened to avoid damaging the surface or wearing out the sealant.

Don't give your potential customers the wrong impression by having poorly kept surfaces. Sir Grout Central New Jersey, the leading experts in the field of hard surface restorations, provides entrepreneurs with a wide array of commercial services to keep their business's surfaces in great shape. Call us at (732) 551-3737 or fill out the "Request a Quote" form at the bottom of this page to schedule a free in-home evaluation today. Do not forget to subscribe to our newsletter to keep up with our latest news and promotions.

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